Alula Service Status Status

Alula Service Status

Phone SMS Notification Issue

Update - We’re expanding access to SMS Notifications to all dealer partners. Due to increased regulation and rising costs to support SMS services, Alula came close to shutting down SMS messaging for alarm notifications. In order to serve the select group of dealers that protested that possibility, Alula will open the service to all dealers immediately and starting with the October 1, 2024 billing run will begin invoicing a per phone number (per user per month) fee of $0.75 for SMS services.

* To view which of your customers are configured for SMS you can navigate to your AlulaConnect’s Device section and then filter on “SMS Notifications” under “Features”.

* This feature is enabled or disabled via the Device Profile Page. In addition, you can configure SMS per user in the normal notification preferences.
Aug 07, 2024 - 09:00 CDT

Monitoring - We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Sep 06, 2023 - 15:45 CDT

Investigating - We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Aug 23, 2023 - 10:57 CDT

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.

Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

PSTN Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

IP Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

Platform Services Operational

90 days ago

99.99 % uptime

Today

Cellular Services Operational

90 days ago

99.75 % uptime

Today

AT&T Gateways Operational

90 days ago

99.51 % uptime

Today

Verizon Gateway(s) Operational

90 days ago

100.0 % uptime

Today

AlulaConnect Operational

90 days ago

99.99 % uptime

Today

Mobile Applications Operational

90 days ago

100.0 % uptime

Today

Video Services Operational

90 days ago

100.0 % uptime

Today

Notification Services (Push / Email / SMS) Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Enterprise Support Services Operational

90 days ago

99.99 % uptime

Today

Inbound Calling Operational

90 days ago

100.0 % uptime

Today

Outbound Calling Operational

90 days ago

100.0 % uptime

Today

Google Mail Operational

90 days ago

99.98 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 13, 2024

No incidents reported today.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

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