Alula Service Status
All Systems Operational

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
PSTN Signal Relay Services Operational
90 days ago
100.0 % uptime
Today
IP Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
Platform Services ? Operational
90 days ago
100.0 % uptime
Today
Cellular Services Operational
90 days ago
100.0 % uptime
Today
AT&T Gateways Operational
90 days ago
100.0 % uptime
Today
Verizon Gateway(s) ? Operational
90 days ago
100.0 % uptime
Today
AlulaConnect ? Operational
90 days ago
100.0 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (Push / Email / SMS) ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Support Services ? Operational
90 days ago
99.84 % uptime
Today
Inbound Calling Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Operational
90 days ago
99.97 % uptime
Today
Google Mail Operational
90 days ago
99.54 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - In order to fully secure the communication of all cellular data, Alula maintains redundant private networks (VPNs) with each cellular carrier we work with. This morning, an outage occurred on one of our primary Verizon VPN endpoints. It successfully failed over to its secondary and the vast majority of cellular connected devices continued to operate successfully. The secondary VPN endpoint was configured with a higher degree of security that affected a subset of installed devices (approximately 2000). For the affected devices, systems configured for a narrow supervisory window will have indicated a cellular path Central Station communication failure. The secondary VPN endpoint was reconfigured at 8:05AM this morning and Verizon restored the primary VPN by 8:15AM. Alula is investigating and evaluating the testing process used on these failover systems to ensure reliable communications.
Mar 9, 12:27 CST
Mar 8, 2023

No incidents reported.