Alula Service Status Status

Alula Service Status

All Systems Operational

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We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.

Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

PSTN Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

IP Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

Platform Services Operational

90 days ago

100.0 % uptime

Today

Cellular Services Operational

90 days ago

100.0 % uptime

Today

AT&T Gateways Operational

90 days ago

100.0 % uptime

Today

Verizon Gateway(s) Operational

90 days ago

100.0 % uptime

Today

AlulaConnect Operational

90 days ago

100.0 % uptime

Today

Mobile Applications Operational

90 days ago

100.0 % uptime

Today

Video Services Operational

90 days ago

100.0 % uptime

Today

Notification Services (Push / Email / SMS) Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Enterprise Support Services Operational

90 days ago

99.84 % uptime

Today

Inbound Calling Operational

90 days ago

100.0 % uptime

Today

Outbound Calling Operational

90 days ago

99.97 % uptime

Today

Google Mail Operational

90 days ago

99.54 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

09-March-2023 Partial Outage of Cellular Communications

Resolved - In order to fully secure the communication of all cellular data, Alula maintains redundant private networks (VPNs) with each cellular carrier we work with. This morning, an outage occurred on one of our primary Verizon VPN endpoints. It successfully failed over to its secondary and the vast majority of cellular connected devices continued to operate successfully. The secondary VPN endpoint was configured with a higher degree of security that affected a subset of installed devices (approximately 2000). For the affected devices, systems configured for a narrow supervisory window will have indicated a cellular path Central Station communication failure. The secondary VPN endpoint was reconfigured at 8:05AM this morning and Verizon restored the primary VPN by 8:15AM. Alula is investigating and evaluating the testing process used on these failover systems to ensure reliable communications.
Mar 9, 12:27 CST

Mar 8, 2023

No incidents reported.

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