Alula Service Status
Monitoring - We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Sep 06, 2023 - 15:45 CDT
Investigating - We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Aug 23, 2023 - 10:57 CDT

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Signal Relay Services
Operational
90 days ago
100.0 % uptime
Today
PSTN Signal Relay Services Operational
90 days ago
100.0 % uptime
Today
IP Signal Relay Services
Operational
90 days ago
100.0 % uptime
Today
Platform Services
Operational
90 days ago
99.99 % uptime
Today
Cellular Services Operational
90 days ago
99.94 % uptime
Today
AT&T Gateways Operational
90 days ago
100.0 % uptime
Today
Verizon Gateway(s)
Operational
90 days ago
99.89 % uptime
Today
AlulaConnect
Operational
90 days ago
99.99 % uptime
Today
Mobile Applications
Operational
90 days ago
99.99 % uptime
Today
Video Services
Operational
90 days ago
100.0 % uptime
Today
Notification Services (Push / Email / SMS)
Operational
90 days ago
93.69 % uptime
Today
API Services
Operational
90 days ago
100.0 % uptime
Today
Enterprise Support Services
Operational
90 days ago
99.89 % uptime
Today
Inbound Calling Operational
90 days ago
99.83 % uptime
Today
Outbound Calling Operational
90 days ago
99.83 % uptime
Today
Google Mail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Resolved - We're marking this incident as resolved. If you have any further issues please contact our Customer Solutions Center at 888-88-ALULA Option 2.
Sep 29, 09:24 CDT
Monitoring - We're beginning to see units recover. Our engineering team & Verizon's network team will continue to monitor the network. We will provide additional updates as necessary.
Sep 29, 01:26 CDT
Update - We are continuing to investigate this issue. Our engineering team is actively in communication with Verizon to work towards a solution. More updates will be provided as soon as possible.
Sep 29, 01:11 CDT
Investigating - We've received reports from customers who have devices with intermittent connectivity on Verizon Cellular in Florida. Our engineering team is actively in communication with Verizon to work towards a solution. More updates will be provided as soon as possible.
Sep 28, 23:17 CDT
Sep 28, 2023
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.