Alula Service Status Status

Alula Service Status

Phone SMS Notification Issue

Monitoring - We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Sep 06, 2023 - 15:45 CDT

Investigating - We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Aug 23, 2023 - 10:57 CDT

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.

Signal Relay Services

Operational

90 days ago

100.0 % uptime

Today

PSTN Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

IP Signal Relay Services

Operational

90 days ago

100.0 % uptime

Today

Platform Services

Operational

90 days ago

99.99 % uptime

Today

Cellular Services Operational

90 days ago

99.94 % uptime

Today

AT&T Gateways Operational

90 days ago

100.0 % uptime

Today

Verizon Gateway(s)

Operational

90 days ago

99.89 % uptime

Today

AlulaConnect

Operational

90 days ago

99.99 % uptime

Today

Mobile Applications

Operational

90 days ago

99.99 % uptime

Today

Video Services

Operational

90 days ago

100.0 % uptime

Today

Notification Services (Push / Email / SMS)

Operational

90 days ago

93.69 % uptime

Today

API Services

Operational

90 days ago

100.0 % uptime

Today

Enterprise Support Services

Operational

90 days ago

99.89 % uptime

Today

Inbound Calling Operational

90 days ago

99.83 % uptime

Today

Outbound Calling Operational

90 days ago

99.83 % uptime

Today

Google Mail Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Verizon Cellular Incident (East Coast)

Resolved - We're marking this incident as resolved. If you have any further issues please contact our Customer Solutions Center at 888-88-ALULA Option 2.
Sep 29, 09:24 CDT

Monitoring - We're beginning to see units recover. Our engineering team & Verizon's network team will continue to monitor the network. We will provide additional updates as necessary.
Sep 29, 01:26 CDT

Update - We are continuing to investigate this issue. Our engineering team is actively in communication with Verizon to work towards a solution. More updates will be provided as soon as possible.
Sep 29, 01:11 CDT

Investigating - We've received reports from customers who have devices with intermittent connectivity on Verizon Cellular in Florida. Our engineering team is actively in communication with Verizon to work towards a solution. More updates will be provided as soon as possible.
Sep 28, 23:17 CDT

Sep 28, 2023

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

About This Site

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