Alula Service Status Status

Alula Service Status

Phone SMS Notification Issue

Monitoring - We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Sep 06, 2023 - 15:45 CDT

Investigating - We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Aug 23, 2023 - 10:57 CDT

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We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.

Signal Relay Services Operational

90 days ago

99.99 % uptime

Today

PSTN Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

IP Signal Relay Services Operational

90 days ago

99.99 % uptime

Today

Platform Services Operational

90 days ago

100.0 % uptime

Today

Cellular Services Operational

90 days ago

99.75 % uptime

Today

AT&T Gateways Operational

90 days ago

99.51 % uptime

Today

Verizon Gateway(s) Operational

90 days ago

100.0 % uptime

Today

AlulaConnect Operational

90 days ago

99.99 % uptime

Today

Mobile Applications Operational

90 days ago

100.0 % uptime

Today

Video Services Operational

90 days ago

100.0 % uptime

Today

Notification Services (Push / Email / SMS) Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

Enterprise Support Services Operational

90 days ago

100.0 % uptime

Today

Inbound Calling Operational

90 days ago

100.0 % uptime

Today

Outbound Calling Operational

90 days ago

100.0 % uptime

Today

Google Mail Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

AlulaConnect Service Incident

Resolved - The issue affecting access to AlulaConnect has been fully resolved. We apologize again for any disruption this may have caused and thank you for your patience while we worked to restore service.

If you continue to experience any issues accessing AlulaConnect, please contact our support team for assistance.
Jul 24, 19:26 CDT

Monitoring - The issue preventing access to AlulaConnect has been resolved. We apologize for any inconvenience this may have caused. We will continue to monitor the system to ensure its stability and performance.
Jul 24, 14:23 CDT

Identified - Our engineers have found the cause of the problem and are actively working on a fix. We'll provide another update as soon as it's resolved.
Jul 24, 14:01 CDT

Investigating - We have received reports of customers having issues accessing AlulaConnect. Our engineering team is aware and actively working to identify the issue.
Jul 24, 13:48 CDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

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