Phone SMS Notification Issue

Incident Report for Alula Service Status

Monitoring

We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.

Posted Sep 06, 2023 - 15:45 CDT

Investigating

We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.

Posted Aug 23, 2023 - 10:57 CDT

This incident affects: Notification Services (Push / Email / SMS).