Service has been fully restored for affected BAT-Mini and Connect-FLX devices. Our team has continued to monitor the platform and confirmed that services remain stable.
We appreciate your patience and understanding throughout this incident.
Posted Oct 23, 2026 - 11:27 CDT
Monitoring
Service has been restored for affected BAT-Mini and Connect-FLX devices. Our team will continue to closely monitor the platform to ensure services remain stable. We appreciate your patience as we worked through this issue.
Posted Oct 23, 2026 - 06:53 CDT
Update
We continue to experience issues affecting some Connect-FLX units. Our investigation points to an issue with one of cellular partners, and we have escalated the matter directly to their team. We are working closely with them toward a resolution and will provide further updates as they become available.
Posted Oct 22, 2026 - 19:58 CDT
Update
We're continuing to see BAT-Mini devices restore service. We've also confirmed that Connect-FLX devices could be impacted by this issue. Our team continues to investigate and work toward a full resolution. We will provide additional updates as they become available.
Posted Oct 22, 2026 - 15:00 CDT
Identified
We're seeing BAT-Mini devices begin to restore service. Our team continues to investigate the issue and work toward a full resolution. We will provide additional updates as they become available.
Posted Oct 22, 2026 - 12:11 CDT
Investigating
We are currently investigating an issue affecting BAT-Mini devices. Our Alula engineering team is actively working to identify the cause and determine a resolution.
We apologize for any inconvenience and will provide updates as more information becomes available.