Alula Service Status
All Systems Operational

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.
Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
PSTN Signal Relay Services Operational
90 days ago
100.0 % uptime
Today
IP Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
Platform Services ? Operational
90 days ago
99.99 % uptime
Today
Cellular Services Operational
90 days ago
100.0 % uptime
Today
AT&T Gateways Operational
90 days ago
100.0 % uptime
Today
Verizon Gateway(s) ? Operational
90 days ago
100.0 % uptime
Today
AlulaConnect ? Operational
90 days ago
99.99 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (Push / Email / SMS) ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
99.97 % uptime
Today
Enterprise Support Services ? Operational
90 days ago
99.99 % uptime
Today
Inbound Calling Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Operational
90 days ago
100.0 % uptime
Today
Google Mail Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Alula API Service Issue
Resolved - The Alula Engineering team has monitored the changes and confirmed services have returned to normal operation across the platform. We appreciate your patience in this matter. If you are still experiencing an issue please reach out to our Alula Support Team at 888-882-5852 Option 2.
Oct 8, 14:49 CDT
Monitoring - The Alula Engineering team has implemented a fix and we are seeing traffic return to normal. We will continue to monitor the platform to ensure full resolution. If you are still experiencing an issue please reach out to our Alula Support Team at 888-882-5852 Option 2.
Oct 8, 09:46 CDT
Identified - Due to the role the API Services plays across the platform we are experiencing issues with multiple services including signals, AlulaConnect, and notifications. The Alula engineering team is working on implementing a fix. We will continue to provide updates as soon as possible.
Oct 8, 08:58 CDT
Investigating - We are aware of intermittent connectivity issues with the API. Our engineering team is actively investigating the issue and working towards a resolution.
Oct 8, 08:17 CDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Phone SMS Notification Issue
Resolved - This incident has been resolved.
Oct 2, 17:39 CDT
Update - We’re expanding access to SMS Notifications to all dealer partners. Due to increased regulation and rising costs to support SMS services, Alula came close to shutting down SMS messaging for alarm notifications. In order to serve the select group of dealers that protested that possibility, Alula will open the service to all dealers immediately and starting with the October 1, 2024 billing run will begin invoicing a per phone number (per user per month) fee of $0.75 for SMS services.

* To view which of your customers are configured for SMS you can navigate to your AlulaConnect’s Device section and then filter on “SMS Notifications” under “Features”.

* This feature is enabled or disabled via the Device Profile Page. In addition, you can configure SMS per user in the normal notification preferences.
Aug 7, 09:00 CDT
Monitoring - We have been able to apply a patch to ensure Alarm Signals get sent via SMS. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Sep 6, 15:45 CDT
Investigating - We've received feedback from users regarding SMS notification delivery problems. Our engineering team is actively engaged and working with our service providers to identify the issue. We'll keep you posted with updates as they become available. In the interim, if you wish to ensure your customers receive push notifications, kindly reach out to our Customer Solutions Center (888)882-5852 to facilitate the switch.
Aug 23, 10:57 CDT
Oct 1, 2024

No incidents reported.

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