Alula Service Status Status

Alula Service Status

All Systems Operational

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We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.

Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

PSTN Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

IP Signal Relay Services Operational

90 days ago

100.0 % uptime

Today

Platform Services Operational

90 days ago

99.96 % uptime

Today

Cellular Services Operational

90 days ago

99.95 % uptime

Today

AT&T Gateways Operational

90 days ago

99.97 % uptime

Today

Verizon Gateway(s) Operational

90 days ago

99.93 % uptime

Today

AlulaConnect Operational

90 days ago

99.95 % uptime

Today

Mobile Applications Operational

90 days ago

100.0 % uptime

Today

Video Services Operational

90 days ago

100.0 % uptime

Today

Notification Services (Push / Email / SMS) Operational

90 days ago

100.0 % uptime

Today

API Services Operational

90 days ago

99.96 % uptime

Today

Enterprise Support Services Operational

90 days ago

100.0 % uptime

Today

Inbound Calling Operational

90 days ago

100.0 % uptime

Today

Outbound Calling Operational

90 days ago

100.0 % uptime

Today

Google Mail Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

Alula API & AlulaConnect Service Issue

Resolved - This incident has been resolved.
Feb 14, 13:38 CST

Monitoring - All services are now restored and operating normally. The Alula engineering team will continue monitoring the platform to ensure complete restoration.
Feb 13, 16:11 CST

Update - Services are gradually returning, but high network traffic is slowing the recovery process. We're working to optimize network performance and fully restore service.
Feb 13, 15:18 CST

Identified - The engineering team has identified the root cause and is currently implementing a fix. We will provide another update as soon as possible.
Feb 13, 14:00 CST

Investigating - The Alula Engineering team is aware of intermittent connectivity issues affecting AlulaConnect. We are currently investigating the matter and will provide an update as soon as possible.
Feb 13, 13:30 CST

Feb 13, 2025

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

AlulaConnect Service Incident

Resolved - This AlulaConnect incident has been marked as resolved. We apologize for any inconvenience this may have caused. Please reach out to our Customer Solutions Center at 888-882-5852 if you experience any further issues.
Feb 10, 11:13 CST

Monitoring - We have identified the issue and confirmed that AlulaConnect is operational. We will continue to monitor the situation to ensure it is fully resolved.
Feb 10, 07:35 CST

Investigating - The Alula Engineering team is current investigating reports of users not being able to log into AlulaConnect.com.
Feb 10, 07:10 CST

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

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