Alula Service Status

All Systems Operational

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.
Signal Relay Services ? Operational
90 days ago
99.99 % uptime
Today
PSTN Signal Relay Services Operational
90 days ago
99.99 % uptime
Today
IP Signal Relay Services ? Operational
90 days ago
99.99 % uptime
Today
Platform Services ? Operational
90 days ago
100.0 % uptime
Today
Cellular Services Operational
90 days ago
100.0 % uptime
Today
AT&T Gateways Operational
90 days ago
100.0 % uptime
Today
Verizon Gateway(s) ? Operational
90 days ago
100.0 % uptime
Today
AlulaConnect ? Operational
90 days ago
100.0 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (Push / Email / SMS) ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Support Services ? Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Operational
90 days ago
100.0 % uptime
Today
Google Mail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
PSTN/IP Signal Relay Incident
Resolved - The signal-relay issue affecting PSTN and IP services has been resolved. Services are operating normally.
Oct 21, 19:01 CDT
Monitoring - We’ve implemented a fix for the signal-relay issues affecting PSTN and IP services. Alula Engineering is monitoring for stability and will share updates as they become available.
Oct 21, 17:25 CDT
Identified - We’ve identified the cause of the signal-relay issues affecting PSTN and IP services. Alula Engineering is working on a resolution and will share updates as they become available.
Oct 21, 16:23 CDT
Investigating - We’ve received reports of signal-relay issues affecting both PSTN and IP services. Alula Engineering is aware and actively investigating the root cause. We’ll share updates as they become available.
Oct 21, 15:51 CDT
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Network Supervision Signal Issue
Resolved - This is an all-clear notification regarding the errant Loss of Central Polling signals affecting legacy communicators.

Our Alula Engineering team has fully resolved the issue. We appreciate your patience and understanding.
Oct 14, 08:33 CDT
Monitoring - Our Alula Engineering team has identified the root cause of the errant Loss of Central Polling signals and has deployed a fix. Because of the nature of the issue, restorals may take time to fully propagate across all systems. We’re actively monitoring platform health to confirm stability. Thank you for your patience and we’ll share another update if any further action is needed.
Oct 13, 17:19 CDT
Identified - We’re investigating a platform-wide increase in unexpected network supervision signals. In some cases, devices may appear to report supervision/alarm events when none are warranted. However, the devices remain online and operating normally, and core services are unaffected. We’re actively monitoring and will provide updates as needed.
Oct 13, 15:23 CDT
Oct 13, 2025
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