Alula Service Status

All Systems Operational

About This Site

We're upgrading and moving our service status, availability metrics, and messaging services regarding events to this new platform. Here you can view real-time status of our major service components, as well as subscribe to updates about events and incidents to our service platform. If you have any questions, please contact our Customer Solutions Center team at customersolutions@alula.com or by calling 1-888-88-ALULA.

Uptime over the past 90 days. View historical uptime.
Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
PSTN Signal Relay Services Operational
90 days ago
100.0 % uptime
Today
IP Signal Relay Services ? Operational
90 days ago
100.0 % uptime
Today
Platform Services ? Operational
90 days ago
99.93 % uptime
Today
Cellular Services Operational
90 days ago
99.84 % uptime
Today
AT&T Gateways Operational
90 days ago
100.0 % uptime
Today
Verizon Gateway(s) ? Operational
90 days ago
99.69 % uptime
Today
AlulaConnect ? Operational
90 days ago
99.93 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
Notification Services (Push / Email / SMS) ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
Enterprise Support Services ? Operational
90 days ago
100.0 % uptime
Today
Inbound Calling Operational
90 days ago
100.0 % uptime
Today
Outbound Calling Operational
90 days ago
100.0 % uptime
Today
Google Mail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 24, 2025

No incidents reported today.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
BAT-Fire Communication Issues
Resolved - BAT-Fire device communications have been restored (~8am CDT). Engineering has determined that a custom routing gateway that manages private and secured cellular traffic between Alula’s Verizon devices and Amazon Web Services (AWS) IT infrastructure had a partial degradation that prevented some BAT-Fire devices from successfully routing communications to the internet and their Bosch receivers. All receiver communications managed internal to the Alula platform (Connect+ Family & BAT-Connect, Communicators) were unaffected. Our engineering team is working with Verizon and AWS to ensure that any issue of this nature is detected and reacted to more promptly in the future.
Jun 12, 17:55 CDT
Monitoring - We're starting to see communications restore for the impacted BAT-Fire devices. Our engineering team is still actively working and monitoring the situation to ensure full resolution.

We appreciate your continued patience.
Jun 12, 09:14 CDT
Update - We're still actively working to resolve the cellular communication outages primarily affecting BAT-Fire devices. Our Alula Engineering team continues to investigate and is in close collaboration with the cellular carrier to pinpoint and fix the root cause.

We appreciate your patience as we work diligently on a resolution. We'll send another update as soon as we have more information.
Jun 11, 16:20 CDT
Investigating - We're investigating reports of cellular communication outages that are primarily affecting BAT-Fire devices. These issues began around 2:30 AM CDT this morning.

Our Alula Engineering team is actively working to resolve this and is collaborating directly with the cellular carrier for a swift resolution.

We'll provide an update as soon as more information is available.
Jun 11, 11:36 CDT
Jun 11, 2025
Scheduled Video Services Maintenance (06/10/2025)
Completed - The scheduled maintenance has been completed.
Jun 11, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 CDT
Scheduled - We will be conducting scheduled maintenance on our video service platform. This essential work is aimed at improving server performance and stability.

Start Time: Tuesday, June 10, 2025, at 10:00 PM CDT
Estimated Completion: Tuesday, June 10, 2025, by 11:59 PM CDT

Service Impact: During this maintenance window, users may experience temporary loss of Clips and Notifications functionality for cameras.

We appreciate your patience and apologize for any inconvenience this necessary maintenance may cause.
Jun 9, 14:00 CDT
Jun 10, 2025
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